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Deep-dive articles

Longer reads on the terms above, with plain English explanations, real household and small business framing, and how each one shows up at Inspire Telecom.

Business Connectivity

  • Leased Line

    A leased line is a dedicated, uncontended fibre connection with symmetric speeds and an SLA. See how it works and when it pays back. Talk to us today.

  • MTTR (Mean Time To Repair)

    MTTR is the average time to fix a fault once it is raised. See why repair time matters more than uptime on the day your connection actually fails.

  • SLA (Service Level Agreement)

    An SLA is a written promise on uptime, repair times, and support. See what to look for in a business broadband SLA and how to hold a provider to it.

Business Voice

  • Hosted PBX (Cloud Phone System)

    A hosted PBX is your business phone system running in the cloud. Call routing, IVR, voicemail, recording, and Teams integration. Here's how it actually works.

Connection Types

  • 4G Home Broadband

    4G home broadband uses the mobile network to connect your home when fibre isn't available. Here's how it works, expected speeds, and who it suits.

  • 5G Home Broadband

    5G home broadband uses the mobile network to deliver fast internet without a fixed line. Here's how it works, who it suits, and how to set it up.

  • Broadband

    Broadband is always-on home or business internet, usually delivered over fibre on the Openreach network. Learn how it works and check your address with Inspire.

  • Fibre Broadband

    Fibre broadband uses fibre optic cable to deliver faster, more reliable internet. Learn the difference between FTTC and FTTP, then check your address.

  • FTTC (Fibre to the Cabinet)

    FTTC is part fibre, part copper broadband. Learn how it works, why speeds vary, and when to upgrade to full fibre FTTP with Inspire.

  • FTTP (Fibre to the Premises)

    FTTP is full fibre broadband running fibre optic cable all the way to your home. Learn what it means, how it works, and check your speed with Inspire.

  • SoGEA (Single Order Generic Ethernet Access)

    SoGEA is FTTC broadband without the old phone line on top. Same speeds, cheaper monthly cost, the stepping stone to full fibre. Here's what changed.

Contracts

  • Contract Terms

    What broadband and phone contract terms actually mean, from minimum term to mid-contract rises. Read before you sign with any UK provider.

  • Data Cap

    What a data cap is, where you still see them in the UK, and how Inspire handles 'unlimited' broadband and mobile honestly. Read before you switch.

  • Early Termination Fee

    What an early termination fee is, how UK broadband providers calculate it, and how Inspire handles exit charges honestly. Read before you switch.

  • Fair Use Policy

    What a fair use policy is, when it applies to unlimited calls, data and EU roaming, and how Inspire handles it. Plain English explainer.

Customer Support

  • Vulnerable Customers

    Vulnerable customers are a defined Ofcom category. Learn who qualifies, what extra support looks like, and why the PSTN switch off makes it urgent.

Hardware

  • Ethernet

    Ethernet is the wired connection between your device and your router. Learn why it's faster than Wi-Fi, which cable to use, and how Inspire sets you up.

  • ONT (Optical Network Terminal)

    An ONT is the small wall box that terminates your fibre line at home. Learn what the lights mean, how it differs from a router, and what to do if one is off.

  • Router

    A router shares your broadband over Wi-Fi and Ethernet to every device in your home or office. Learn what it does and how Inspire sets you up.

  • Wi-Fi

    Wi-Fi is the wireless signal between your router and your devices. Learn how it differs from broadband and how to get a better signal at home or work.

Industry Changes

  • PSTN Switch Off

    The UK copper phone network is being retired by January 2027. Here's what the PSTN switch off means for your home or business, and how to move across.

Mobile Networks

  • 4G

    4G is the fourth generation of mobile network tech. Here's how it works, what speeds to expect in the UK, and how it powers 4G home broadband.

  • 5G

    5G is the fifth generation of mobile network tech, faster and lower latency than 4G. Here's how it works, real UK speeds and how it powers 5G broadband.

Mobile Services

  • eSIM

    An eSIM is a digital SIM built into your phone. Activate by QR code, carry two numbers, and travel without swapping cards. Get yours today.

  • MVNO (Mobile Virtual Network Operator)

    MVNOs lease capacity from the big four UK networks and add their own pricing and service. Learn how they work and pick the right SIM today.

Network

  • ISP (Internet Service Provider)

    An ISP is the company that sells you broadband and handles billing, support, and contracts. Learn what really separates one ISP from another in the UK.

  • Openreach

    Openreach owns the UK telecoms network that most home broadband runs on. Learn what they do, how Inspire fits in, and who fixes what when something breaks.

Phone Services

  • Digital Phone

    Digital phone is the broadband powered replacement for the old landline. Keep your number, plug in your handset. Here's what changes and what to plan for.

  • Digital Voice

    Digital voice replaces the old copper landline using your broadband. Keep your number, use your handset, here's how it works and what to plan for.

  • VoIP (Voice over Internet Protocol)

    VoIP sends voice calls as data over the internet instead of a copper wire. Powers home phones, mobile apps and business systems. Here's how it works.

Regulation

  • Ofcom

    Ofcom is the UK telecoms regulator. Learn what its rules mean for your broadband and phone service, and how to escalate a complaint.

Service Setup

  • Installation

    What broadband installation actually involves, who turns up, how long it takes, and how Inspire keeps the timeline honest. Get the full picture before you sign.

Service Standard

  • Customer Support

    What customer support really means from a UK broadband and phone provider, what good looks like, and how Inspire handles it. Read before you switch.

Speed & Performance

  • Bandwidth

    Bandwidth is the width of your broadband pipe, not the speed of the water inside it. Learn what it means for busy households and businesses, and why stability matters.

  • Download Speed (Mbps)

    What download speed in Mbps really means for your broadband, how Mbps differs from MBps, and the figure most UK households actually need. Read the plain English guide.

  • Upload Speed

    Upload speed is how fast data leaves your device. Find out why it matters for video calls, cloud backups, and working from home, and how FTTP compares to FTTC.

Switching

  • Number Porting

    Number porting moves your existing phone number to a new provider. Here's how long it takes, what happens to calls during the move, and how to avoid downtime.

  • One Touch Switch

    One Touch Switch lets you change broadband or phone provider through the new provider only. Learn how it works and switch to Inspire today.

Technical Terms

  • IP Address

    An IP address is the label that identifies your device on a network. Learn the difference between public, private, static, and dynamic IPs with Inspire.

Use Cases

  • Gaming

    Online gaming cares more about latency than headline speed. See what ping, packet loss and cloud gaming demand from your broadband, and which Inspire line fits.

  • Streaming

    Streaming sends video and audio over the internet in real time. See how Netflix, iPlayer and Spotify use your line, and what a steady connection actually needs.

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  1. Home
  2. Glossary
Inspire Telecom
Plain English Guide

Broadband Glossary

Simple explanations for everyday terms. Your quick guide to understanding broadband and Inspire Telecom's service, written in plain English for real people.

If you ever come across a term you're not sure about, just give us a call on 0330 122 9488 or email us at support@inspiretelecom.co.uk.
Our UK-based team speaks your language and we're always happy to help.

Fibre Broadband
UK-Based Support
Fixed Pricing
Seamless Switch
Unlimited Service

Showing 8 of 120 terms

4G

Mobile Technology

Fourth generation mobile network technology that provides fast internet access for mobile devices and some home broadband services.

Examples

  • • Mobile internet
  • • Portable broadband
  • • Rural connectivity

How Inspire Telecom Fits In

Inspire Telecom's 4G mobile broadband provides a flexible alternative when fibre isn't available. Our SIM‑only and router options let you stay connected on the go or in rural areas, with clear pricing and no long‑term contracts.

Related Terms

5G
Mobile Broadband
Mobile Network

5G

Mobile Technology

Fifth generation mobile network technology offering ultra‑fast speeds and low latency, used for mobile broadband and home internet.

Examples

  • • Mobile broadband
  • • Home internet
  • • High‑speed mobile

How Inspire Telecom Fits In

We're ready for the future of mobile broadband. Inspire Telecom's 5G services deliver ultra‑fast speeds and low latency for both home and mobile internet, giving you a next‑generation connection that keeps pace with your digital life.

Related Terms

4G
Mobile Broadband
Ultra‑fast Broadband

Activation Fee

Service Setup

A one-off charge sometimes needed to set up your new broadband connection.

Examples

  • • Initial connection setup
  • • New service activation

How Inspire Telecom Fits In

At Inspire Telecom, we keep activation fees transparent and minimal. We believe in upfront pricing with no hidden costs, so you know exactly what you're paying for from day one.

Related Terms

Installation
Early Termination Fee

Check our transparent pricing with no hidden activation fees

ADSL (Asymmetric Digital Subscriber Line)

Connection Types

A type of broadband that works through your phone line. It's slower than newer fibre services but can handle browsing and emails.

Examples

  • • Basic internet browsing
  • • Email checking
  • • Light streaming

How Inspire Telecom Fits In

While we offer modern fibre services, Inspire Telecom understands that some areas still rely on ADSL. We provide honest advice about what speeds you can realistically expect and help you upgrade to faster options when available in your area.

Related Terms

Broadband
FTTC
xDSL

Learn about the journey from ADSL to modern fibre broadband

Upgrade from ADSL to faster fibre broadband

Advanced Calling

Voice Services

Modern phone features like call forwarding, voicemail to email, and video calling that work through your broadband.

Examples

  • • Call management features
  • • Enhanced voice options
  • • Smart phone functions

How Inspire Telecom Fits In

Our advanced calling features put you in control of your phone service. With options like call forwarding, call screening, and voicemail to email, Inspire Telecom ensures your digital phone service works the way you need it to, supported by our expert UK‑based team.

Related Terms

Modern Phone Service
Digital Features
Smart Calling

Airtime

Mobile Services

The minutes you spend making calls on a phone plan.

Examples

  • • Monthly call allowance
  • • Pay-as-you-go minutes

How Inspire Telecom Fits In

Inspire Telecom's mobile SIM plans include generous airtime allowances with unlimited calls to UK landlines and mobiles. We believe in giving you value for money, so you can stay connected without worrying about running out of minutes.

Related Terms

SIM Only Plans
Mobile Broadband

Get generous airtime allowances with our mobile SIM plans

Average Speed

Performance

The typical internet speed you can expect to receive, which may vary throughout the day and between different times.

Examples

  • • Typical performance
  • • Expected speeds
  • • Daily average

How Inspire Telecom Fits In

Inspire Telecom is honest about the speeds you can expect. We provide clear information on average speeds at your address and work to ensure consistent performance throughout the day, so there are no surprises.

Related Terms

Download Speed
Guaranteed Speed
Peak Time Speeds

Bandwidth

Technical Terms

How much data your internet can handle at once. More bandwidth means fewer slowdowns when several people are online at the same time.

Examples

  • • Multiple device usage
  • • Family streaming
  • • Home office setup

How Inspire Telecom Fits In

Inspire Telecom's broadband plans are designed with real household needs in mind. Our fibre packages provide ample bandwidth for multiple devices, ensuring everyone in your home can stream, work, and game simultaneously without frustrating slowdowns.

Related Terms

Mbps
Download Speed
Throughput

Get ample bandwidth for multiple devices with our fibre packages

Learn how to optimise bandwidth for multiple devices

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