Privacy Policy || Inspire Telecom ||

Privacy Policy

This privacy policy applies between you, the User of this Website, and Inspire Telecom, the owner and provider of this Website. Inspire Telecom takes the privacy of your information very seriously. This privacy policy applies to our use of all Data collected by us or provided by you in relation to your use of the Website, as well as through our telesales and direct marketing activities. Please read this privacy policy carefully.

Definitions and Interpretation

In this privacy policy, the following definitions are used:

Data: Collectively all information that you submit to Inspire Telecom via the Website or other communication methods, such as telephone or direct marketing. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
Cookies: A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.
Data Protection Laws: Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive), the GDPR, and any national implementing laws, regulations, and secondary legislation for as long as the GDPR is effective in the UK.
Inspire Telecom: A company incorporated in England and Wales with registered number 11841822, whose registered office is at Alpha House, Laser Quay, Rochester, Kent, ME2 4HU.
UK and EU Cookie Law: The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
User or you: Any third party that accesses the Website or communicates with Inspire Telecom, including through telephone interactions.

Scope of this Privacy Policy

This privacy policy applies only to the actions of Inspire Telecom and Users with respect to this Website and other communication methods, such as telesales. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data Protection Laws

For the purposes of the applicable Data Protection Laws, Inspire Telecom is the "data controller." This means that Inspire Telecom determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

We may collect the following Data from you, including personal Data:

Name
Date of birth
Gender
Job title
Profession
Contact information such as email addresses and telephone numbers
Demographic information such as postcode, preferences, interests
Financial information such as credit/debit card numbers
IP address (automatically collected)
Web browser type and version (automatically collected)
Operating system (automatically collected)
A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)

How We Collect Data

We collect Data in the following ways:

Data Given to Us by You: When you contact us through the Website, by telephone, email, or any other means, or when you register for services or complete surveys.
Data Received from Other Sources: Data provided by trusted third-party sources.
Data Collected Automatically: Data collected via cookies and similar technologies when you access the Website.

Data Collected Through Telesales

During telephone conversations, we may collect the following Data:

Name and Contact Details: To ensure we can follow up on any inquiries or provide our services.
Preferences and Interests: To better tailor our offers and services.
Consent: We will record whether you consent to receiving future communications from us by phone or other channels.

Marketing Communications

We may use your Data to contact you via telephone for marketing purposes, such as promotions, service updates, or special offers. You will always have the opportunity to opt-out or withdraw your consent from such communications during any call or by contacting us directly at privacy@inspiretelecom.co.uk.

Soft Opt-In for Existing Customers: If you have previously engaged with us (e.g., made a purchase or requested information), we may use the "soft opt-in" rule to market similar products or services to you via phone. This means we will take your consent as given unless you opt-out.

Explicit Consent for New Contacts: For new contacts, we will require explicit consent to contact you via telephone for marketing purposes. You will need to take positive action to opt in to these communications, such as checking a consent box.

Third-Party Soft Opt-In: We may also receive your Data from trusted third-party sources, where you have provided your details and consented to be contacted by relevant providers. In such cases, we may contact you via telephone under the soft opt-in rule. You will have the opportunity to opt-out of any further communications during the first contact or by emailing privacy@inspiretelecom.co.uk.

Our Use of Data

We may use your Data for the following reasons:

Internal record keeping
Improvement of our products/services
Transmission by email or telephone of marketing materials that may be of interest to you
Contact for market research purposes
Customising or updating the Website

Elderly and Vulnerable Customer Welfare Policy

At Inspire Telecom, we are committed to the safety and wellbeing of all our customers. In line with our Elderly and Vulnerable Customer Policy, we may take proactive steps to ensure the welfare of individuals identified as potentially vulnerable or at risk. This includes contacting local authorities, care providers, or emergency services to perform a welfare check if our team identifies concerns based on a lack of contact, unusual usage patterns of our services, or any other indicators that suggest the need for immediate support. By using our services, you consent to this approach as part of our commitment to acting responsibly and safeguarding the welfare of our customers when necessary. We undertake this action with the utmost care and only in situations where it is genuinely believed to be in the best interest of the individual.

Who We Share Data With

We will use technical and organisational measures to safeguard your Data, such as encryption and secure servers. If you suspect any misuse, loss, or unauthorised access to your Data, please contact us immediately at support@inspiretelecom.co.uk.

Data Retention

We will hold your Data only for as long as necessary to fulfil the purposes outlined in this privacy policy or until you request its deletion. Even if we delete your Data, it may persist on backup or archival media for legal, tax, or regulatory purposes.

Your Rights

You have the following rights in relation to your Data:

Right to Access: Request copies of the information we hold about you.
Right to Correct: Request that we modify any incorrect Data.
Right to Erase: Request the deletion of your Data.
Right to Restrict: Limit the way we use your Data.
Right to Object: Object to our use of your Data.

To exercise these rights, please email privacy@inspiretelecom.co.uk.

Keeping Your Data Updated

It is important that the Data we hold about you is accurate and current. Please contact privacy@inspiretelecom.co.uk to update your details.

This Website may place and access Cookies on your computer. Inspire Telecom uses Cookies to improve your experience of the Website. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. You may enable or disable Cookies via your browser settings. More details on Cookies can be found at aboutcookies.org.

Changes to This Privacy Policy

Inspire Telecom reserves the right to update this privacy policy as necessary. Any changes will be posted on the Website, and you are deemed to have accepted the terms of the updated privacy policy on your first use of the Website following the changes.

If you have any questions about this privacy policy or how we handle your Data, please contact us at:

Email: privacy@inspiretelecom.co.uk
Support Email: support@inspiretelecom.co.uk