Question 1

What's the difference between leased lines and standard broadband?

Accepted Answer

A leased line is a dedicated, uncontended connection reserved exclusively for your business, with symmetric upload and download speeds and an SLA. Standard broadband is shared with other premises, asymmetric, and best effort, so performance dips at peak times.

Question 2

What SLA uptime do you offer?

Accepted Answer

Our dedicated leased lines come with a 99.5% uptime SLA, with guaranteed response and fix times. Higher tier SLAs are available on request for mission critical sites.

Question 3

Is the connection symmetric?

Accepted Answer

Yes. Every leased line we provide delivers symmetric upload and download speeds, so a 1Gbps line gives you a full 1Gbps in both directions, ideal for cloud, VoIP, and remote working.

Question 4

How long is the install?

Accepted Answer

Lead times typically run 45 to 90 working days, depending on the carrier survey and any civil works needed. We project manage the install end to end and keep you updated through every stage.

Question 5

Can I use this for VoIP and hosted phone systems?

Accepted Answer

Absolutely. Leased lines are the ideal foundation for VoIP and hosted phone systems because the symmetric, prioritised bandwidth keeps call quality crisp even under heavy data load.

Question 6

What contract lengths are available?

Accepted Answer

We offer 36 and 60 month contract terms on dedicated leased lines, with free or subsidised install options available depending on the term and site.

Question 7

Do you offer 1Gbps, 10Gbps?

Accepted Answer

Yes. We provision Ethernet leased lines from 100Mbps up to 10Gbps, with the ability to burst on lower bearer sizes so you can scale capacity without a full reinstall.

Question 8

Is a leased line worth it for a small office?

Accepted Answer

For most 1 to 10 person offices using cloud tools, email, and video calls, business broadband is sufficient and significantly cheaper. A leased line becomes worth the investment when your business cannot tolerate more than a few hours of downtime, needs symmetric upload speeds, or handles large real-time data transfers. Our dedicated leased lines start from £297 a month ex VAT for 1Gbps, on a connection reserved exclusively for your business.

Question 9

What is the difference between a leased line and business broadband?

Accepted Answer

Business broadband is a contended connection shared with other premises on the same infrastructure, with asymmetric speeds up to 330Mbps at a lower price. A leased line is a dedicated, uncontended connection reserved for your business, with symmetric speeds from 100Mbps to 10Gbps, a 99.5% uptime SLA, and guaranteed fix times. Leased lines cost more but provide guaranteed performance and faster fault resolution.

	Business broadband	Dedicated leased line
Best for	1 to 10 person offices, cloud apps, video calls	Data-heavy operations, always-on critical systems
Speed	Up to 330Mbps (contended)	100Mbps to 10Gbps (uncontended)
Upload	Asymmetric	Symmetric
Fault response	Prioritised UK support	99.5% uptime SLA with guaranteed fix times
Contention	Shared infrastructure	Dedicated line for your business only
Price from	£35 a month ex VAT	£297 a month ex VAT
Contract	12 to 72 months	36 or 60 months

Business Leased Lines

Empower Your Business with Dedicated Connectivity

Benefits of Leased Lines

Dedicated connection

Faster Installs

VoIP & Hosted

Resilient & Secure

Prioritised Bandwidth

Free Install Options

Pricing

Standard Leased Line

Premium Leased Line

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