Privacy Policy

Inspire Business Privacy Policy

Welcome to Inspire Business, a trading name of Inspire Telecom Limited. This privacy policy explains how we collect, use, and protect your personal and business information when you use our website, contact us by phone or email, or interact with us in any other way. Your privacy matters to us, so please take a moment to read through this policy.

Who We Are

Inspire Telecom Limited (trading as Inspire Business) is a company registered in England and Wales (company number 11841822). Our registered office is Alpha House, Laser Quay, Rochester, Kent, ME2 4HU.

What Information We Collect

We may collect the following types of information about you and your business:

• Name

• Business name

• Business address

• Company registration number (if applicable)

• Job title or profession

• Business contact details (such as business email address, phone number, and postal address)

• Demographic information (such as postcode, preferences, and interests)

• Financial information (such as payment details)

• Technical information (such as your IP address, web browser type, and operating system)

• Details of your visits to our website (such as pages viewed and the site you came from)

We may collect this information directly from you (for example, when you fill out a form or call us), from trusted third parties, or automatically when you use our website.

How We Use Your Information

We use your information to:

• Provide and improve our services

• Process your orders and manage your account

• Keep internal records

• Contact you for customer service, marketing, or research purposes

• Customise your experience on our website

• Keep you safe and support vulnerable customers (see below)

We will only use your information if we have a good reason to do so, such as when it’s necessary to fulfil a contract with you, when you’ve given us permission, or when we have a legitimate business interest.

Marketing Communications

We may contact you by phone or email to tell you about our latest offers, products, or services. If you’re an existing customer, we may contact you about similar products or services unless you tell us not to. For new customers, we’ll always ask for your permission before sending marketing messages.

You can opt out of marketing at any time by contacting us at privacy@inspire-business.co.uk or by following the unsubscribe link in our emails.

Who We Share Your Information With

We take your privacy seriously and will not sell your information to third parties. We may share your information with trusted partners who help us deliver our services, but only when necessary and always under strict confidentiality agreements.

How We Protect Your Information

We use technical and organisational measures to keep your information safe and secure. If you ever suspect any misuse, loss, or unauthorised access to your data, please let us know immediately at support@inspire-business.co.uk.

How Long We Keep Your Information

We will only keep your information for as long as necessary to fulfil the purposes described in this policy or as required by law. After that, we’ll securely delete or anonymise it.

Your Rights

You have the following rights regarding your personal and business information:

• Right to access: You can ask for a copy of the information we hold about you.

• Right to correct: You can ask us to update or correct your information.

• Right to delete: You can ask us to delete your information.

• Right to restrict: You can ask us to limit how we use your information.

• Right to object: You can object to how we use your information.

• Right to withdraw consent: If we’re using your information based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@inspire-business.co.uk.

Supporting Vulnerable Customers

We care about the wellbeing of all our customers. If we have concerns about a vulnerable customer, we may contact local authorities or emergency services to arrange a welfare check. We’ll only do this if we believe it’s in the best interests of the individual.

Cookies

Our website uses cookies to improve your experience. You’ll be asked for your consent before we place cookies on your device. You can manage your cookie preferences in your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and your continued use of our services means you accept the updated policy.

How to Contact Us

If you have any questions about this privacy policy or how we handle your information, please get in touch:

Email: privacy@inspire-business.co.uk

Support Email: support@inspire-business.co.uk

Post: Inspire Business, Alpha House, Laser Quay, Rochester, Kent, ME2 4HU

Thank you for choosing Inspire Business. We’re committed to protecting your privacy and being transparent about how we use your information. If you ever have any concerns, please let us know.