Guides
Plain-English guides to UK broadband and telecoms
Useful whether you switch to us or not. Written for UK households and small businesses, with no marketing fluff.
How to Switch Broadband in the UK, Step by Step
Switching broadband in the UK is simpler than it used to be. Here's the full process, what to check first, and how One Touch Switch fits in.
Does Full Fibre Make a Difference?
Full fibre isn't just about bigger headline speeds. Here's when you'll notice the difference in daily use, and when it may matter less.
What Upload Speed Do You Need for Video Calls?
Video calls depend more on upload than most people realise. See what upload speed suits Zoom, Teams, Meet, and homes with more than one caller.
PSTN Switch-Off UK, What Happens to My Phone Line?
The UK's PSTN switch-off is changing how landlines work. Find out what happens to your phone line, whether you need broadband, and what to do next.
Business Broadband vs Leased Line: Which to Choose?
Not every business needs a leased line. Compare business broadband and leased lines by uptime, speed, SLA, and downtime risk.
How Much Leased Line Bandwidth Do I Need?
Choosing 100Mbps, 1Gbps, or 10Gbps leased line capacity depends on users, cloud traffic, uploads, voice, and growth plans.
When Is 4G or 5G Business Broadband Right?
4G and 5G business broadband can work as primary internet, temporary connectivity, or backup. Here's when it makes sense.
What Does Internet Downtime Cost a Business?
Internet downtime costs more than the monthly line rental. Estimate the impact on sales, staff time, service, and continuity.
Does My Business Need Backup Internet?
If the business cannot stop when the main line fails, backup internet matters. Here's when it's worth adding and why.
What SLA Does My Business Need?
Not every business needs the same SLA. Choose by downtime risk, response time, MTTR, and how dependent the business is on connectivity.
Business PSTN Switch-Off: What Changes?
The PSTN switch-off changes how business phone lines work. Understand digital voice, hosted systems, SIP, numbering, and next steps.
Hosted VoIP, SIP, or Teams Phone: Which Fits?
Hosted VoIP, SIP, and Teams Phone solve different business phone problems. Choose by setup, scale, features, and support.
Full Fibre vs FTTC: The Real Difference
What's actually different between FTTC (part fibre, last bit copper) and full fibre (FTTP). Speeds, latency, weather, cost, and the 2027 FTTC sunset.
What is Mesh Wifi? Do You Actually Need It?
Honest plain-English explainer on mesh wifi. How it works, who needs it, who doesn't, and a neutral view of the main UK options (eero, Nest, Deco, Asus, Orbi).
How to Boost Your Wifi Signal: A Practical Guide
Step-by-step fixes for weak wifi, from free router placement tweaks to when you should actually upgrade your broadband or move to mesh wifi.
The Best Broadband for Working from Home
What 'good enough' actually means for remote and hybrid work, the upload speed and latency story, and when employers should pay for home broadband.
What is Full Fibre Broadband? UK Guide
Plain-English guide to full fibre broadband for UK homes and small businesses. Coverage, speeds, costs, install day, and when it isn't right for you.
Looking for a specific broadband answer?
Check our broadband glossary for jargon-free definitions, or ask a real person on our UK-based support line.