Help
For the moments when your broadband or telecoms goes wrong
Practical, honest answers for UK households and small businesses. Pick the situation you're in.
Broadband Slower Than Advertised, What to Check
Advertised broadband speed isn't what you always see at home. Here's why real speeds differ, how to test properly, and when it points to a fault.
For when: Your broadband is slower than the speed you were sold
Broadband Drops at Peak Hours, What It Means
If your broadband slows or drops in the evening, the cause could be wifi congestion, local demand, or a line issue. Here's how to tell which.
For when: Your broadband slows or drops at the same time most evenings
Broadband Slow With Multiple Devices, What Helps
Broadband that feels fine for one person can struggle when the whole house is online. Find the real bottleneck and what actually fixes it.
For when: Your broadband slows down when several devices are online at once
How to Check Full Fibre Coverage at Your Address
Check whether full fibre is available at your address, understand what FTTP and FTTC results mean, and know what to do if fibre isn't live yet.
For when: You want to know if full fibre is available at your address
How Do I Switch Business Broadband Without Downtime?
Switching business broadband needs planning, not luck. Reduce downtime risk by checking contracts, install timing, backup, and cutover steps.
For when: You need to switch the business to a new broadband provider without disruption
How Long Does a Leased Line Take to Install?
Leased line installs take longer than standard broadband because surveys, civils, and wayleaves can affect delivery.
For when: You are planning a leased line and need to know the install timeline
Can I Get Temporary Business Internet?
Temporary business internet can keep a site online while waiting for fibre, a leased line, or office fit-out. Here's when it works well.
For when: A business site needs internet before the permanent line is installed
How Does 4G or 5G Failover Work for Business?
4G and 5G failover keeps the business connected if the main line fails. Understand what it does, how it works, and its limits.
For when: You want the business to stay online if the main connection fails
My broadband provider raised my price mid-contract. What now?
Your rights when your broadband price goes up mid-contract, including when you can leave without paying a penalty, and what to do next.
For when: Your provider has raised the monthly price during your contract term
My exchange is closing and I've been told to migrate. What do I do?
Openreach is closing 4,600 of the UK's 5,600 telephone exchanges. If your provider has sent a migration letter, here's what it means and what to do.
For when: You have been told your local exchange is closing or your service is on stop-sell
Can't find your situation?
Speak to a real person on the UK support line. We answer in about 60 seconds, no chatbot loop.