Help videos

Set it up in minutes with a quick video

Short, clear how-to videos for getting your broadband, phone and socket sorted. Watch the one you need, follow along, done.

Router Setup

DGA router setup

Step-by-step video: plug in and connect your DGA router for part-fibre (FTTC/SoGEA) broadband, including one-slot and two-slot phone sockets.

Router Setup

TP-Link router setup

Step-by-step video: connect your TP-Link router for part-fibre broadband — power, phone-socket cable, and the filter step for single-slot sockets.

Router Setup

Full fibre router setup

Step-by-step video: set up your full fibre (FTTP) router on the wall ONT socket. Cable and port colours for both Inspire-supplied routers.

Phone Setup

Digital phone setup

How to connect your home phone to your router using the VoIP adapter, so your landline works over digital broadband instead of the old copper network.

Socket Testing

Test a master socket

How to run a master socket test on a single-slot Openreach socket to help diagnose a broadband or phone fault, using the test socket behind the faceplate.

Socket Testing

Test a pre-filtered socket

How to run a master socket test on a two-port, pre-filtered Openreach socket using a filter and the ADSL or modem slot behind the faceplate.

Explainers

PSTN switch off explained

A plain-English explainer of the UK PSTN switch off: what it is, why landline calls are moving to digital, and the one thing care line and telecare users need to check.

Still stuck after watching?

Speak to a real person on the UK support line. We answer in about 60 seconds, no chatbot loop.