Help videos
Set it up in minutes with a quick video
Short, clear how-to videos for getting your broadband, phone and socket sorted. Watch the one you need, follow along, done.
Router Setup
DGA router setup
A step-by-step guide to plugging in and connecting your DGA router for part fibre broadband, including which cable goes where and what to do if your socket has one slot or two.
TP-Link router setup
How to connect your TP-Link router for part fibre broadband, from the power cable to the phone socket, with the filter step for single-slot sockets explained.
Full fibre router setup
How to set up your full fibre (FTTP) router, with the cable and port colours explained for both of the routers we supply, connecting into your new wall-mounted fibre socket.
Socket Testing
Test a master socket
How to run a master socket test on a single-slot Openreach socket to help diagnose a broadband or phone fault, using the test socket behind the faceplate.
Test a pre-filtered socket
How to run a master socket test on a two-port, pre-filtered Openreach socket using a filter and the ADSL or modem slot behind the faceplate.
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