Our home phone is broadband with landline calls included. You keep a UK number, you plug a handset into an adapter or the router, and unlimited UK landline and mobile calls sit in the monthly price. We port your number. You do not need a separate copper phone line.
Why the old "line rental plus broadband" bundle changed
For years the cheap broadband deal assumed you also paid line rental on a copper phone line, even if nobody used the phone. That copper network, the PSTN, is being switched off. The national deadline is 31st January 2027. After that, a traditional analogue landline does not work. Calls move onto the broadband. Providers call that a digital phone or digital voice.
Our PSTN switch-off guide covers the timeline, care alarms, and what happens if your current broadband still rides on that old phone line. The short version for this page: if you want a home phone in 2026, you are buying calls on the broadband, not a second copper product.
What "calls included" actually covers
Read the tariff, not the banner. Unlimited UK calls usually means:
- UK landline numbers (01, 02, 03)
- UK mobiles (07), if the plan says so
- A fair-use policy, so a call centre running all day on a home tariff can still be a problem
It usually does not mean premium-rate numbers, 08/09 special services, directory enquiries, or international calls. Those are extras or pay-as-you-go. If you phone family abroad every week, price that separately.
| Product | Calls | Who it is for |
|---|---|---|
| Home phone | Unlimited UK landline and mobile calls | Households who want a landline number on the broadband, with the number kept |
| LightLine Max | Unlimited UK landline and mobile calls | A full digital line with app and handset options |
| LightLine Essentials | Pay as you go UK landline and mobile rates (current pence-per-minute on the LightLine page) | Light users who do not want an unlimited bundle |
| Business+ | Digital phone line plus unlimited UK landline and mobile calls, with Full Fibre 160 | Small offices that want broadband and calls on one bill |
Live monthly prices are on the product pages, because they can change. See home phone, LightLine, and business broadband.
Keeping the number, and the handset
You can almost always keep the landline number. We port it onto the digital service. Tell us at order, and do not cancel the old line yourself before the port completes. The keep my home phone page is for households whose current provider is dropping the landline.
Most existing corded or cordless handsets still work. They plug into a small analogue adapter on the router, not into the old wall socket. If the handset is a 1990s one-piece that drew power from the line, test it. Some care pendants, monitored alarms, lift phones and older fax or card machines were built for analogue and need a replacement or a specialist adapter. Flag those before switch day, not after.
Power cuts, wifi, and when the phone goes quiet
Digital voice needs two things the old line did not: mains power, and a working broadband connection. If the router dies, the home phone dies with it, unless you have a battery backup unit. We can supply backup for vulnerable users, and calls can be forwarded to a mobile if the broadband drops. Tell us at signup if that matters in your house.
A weak wifi signal can make a cordless handset or an app-based phone sound like a bad mobile. The fix is placement or a cable to the adapter, not a faster download tier. How to boost your wifi signal is the practical check.
Do you need the phone at all?
Plenty of households only keep a landline for a relative, a burglar alarm, or a number printed on paperwork. If nobody uses it, you can take broadband on its own. Full fibre does not require a phone add-on. If you do need the number, putting calls on the same bill as the broadband is simpler than paying a second provider for a dying copper line.
Customers rate us 4.9 on Trustpilot from 600+ reviews. Call us on 0330 122 9488. The broadband price is fixed for the contract. Check the address first, then add the phone if you want the number to travel with you.
Landline calls FAQ
Can I get broadband with landline calls included?
Yes. Almost every home phone sold with broadband in 2026 is digital: calls travel over the internet connection, not a separate copper pair. Our home phone includes unlimited UK landline and mobile calls, and you can keep your existing number.
Do I still need a copper landline for the phone?
No. After the PSTN switch-off, the old analogue network is retired. The national deadline is 31st January 2027. Your number can move to a digital phone that uses the broadband. You do not need a traditional line rental underneath.
What does unlimited UK calls usually include?
UK landline numbers (01, 02, 03) and often UK mobiles (07), subject to the provider's fair-use terms. It does not usually include premium-rate, directory enquiry, or international numbers unless you add a bundle. Read the tariff, not the headline.
Will my home phone work in a power cut?
A digital phone needs power and broadband, so it will not work in a power cut unless you have battery backup. The old analogue phone drew power from the exchange. If you rely on the landline for a care alarm or emergencies, tell us before you switch.
Can I keep my landline number if I only want the phone, not the broadband?
Often yes. Our digital phone can run over another provider's broadband, so you can keep the number without moving the internet. If you prefer one bill, you can take both with us.
Keep reading
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Keep the number, drop the copper
Our home phone runs over your broadband, with unlimited UK landline and mobile calls. Check the line at your address first.