The best UK broadband for customer service
Inspire Telecom is a UK broadband provider rated 4.9 out of 5 on Trustpilot from 600+ reviews, with a UK-based support team that answers the phone in about 60 seconds.
If you've been burned by hold music and offshore call centres, this is the other way of doing it. Real UK-based humans, the phone answered fast, and a 4.9 Trustpilot score that says the rest.
Rated by 600+ verified UK customers on Trustpilot
Inspire vs the big providers
How Inspire's support compares.
Here is how Inspire Telecom's customer support stacks up against a typical large UK broadband provider, on the things that actually decide whether you dread phoning up.
| What matters | Inspire Telecom | Typical big provider |
|---|---|---|
| Trustpilot rating | 4.9 out of 5 (600+ reviews) | 1.2 to 4.6 across the major providers (as of 31st July 2025) |
| Where the support team sits | UK-based team | Often offshore call centres |
| Phone answer time | About 60 seconds | Queues that can run much longer |
| Chatbot before a human | No, a person answers | Often a bot or menu first |
| Mid-contract price rises | None, fixed for your term | Common annual increases |
| Same team for home and business | Yes, one UK team | Split or outsourced |
Want the full provider-by-provider Trustpilot comparison? See how every major UK provider scores.
"Typical big provider" describes patterns common across the largest UK broadband providers and is not a claim about any one named company. Trustpilot scores reflect figures from Inspire Telecom's published comparison posts (as of 31st July 2025), where the major providers ranged from 1.2 to 4.6 out of 5. Inspire's 4.9 and other figures reflect verified Trustpilot data and Inspire Telecom call data. Answer time is a phone-answer measure and may vary at peak times.
Ray Bennett
Founder, Inspire Telecom
Our UK support team, at the office
Who you're actually talking to
Real people, in a real UK office.
Inspire Telecom isn't a faceless brand routing your call around the world. We're a UK broadband provider built on a simple idea: if you put real people on the phone and treat customers fairly, the reviews look after themselves.
That's the whole company in one sentence. When you call, you reach our team at the office in the photo, not a script and not a queue measured in hours. It's why home and business customers stay, and why we're rated 4.9 on Trustpilot.
Why this page exists
You shouldn't have to dread phoning your provider.
Most people who come looking for "broadband customer support" have a story. A fault that took a week and four phone calls. A call centre on the other side of the world reading from a script. A price that crept up mid-contract while the service got worse. The big providers can afford it, because the experience doesn't have to sell itself when a TV ad does the selling.
Inspire Telecom was built the other way around. We don't advertise during the football. We don't hide a price rise behind a reward card. We put the money into the support, and the support produces the reviews. That's what 4.9 on Trustpilot from 600+ reviews actually means: not a clever campaign, just the boring things done well.
What the service looks like
Four things that show up in nearly every review.
Answered in about 60 seconds
Real people in the UK pick up the phone, not a chatbot and not an offshore queue. Average answer time of around 60 seconds, even at peak.
A UK team, not a call centre script
You talk to people who can actually help, based in the UK, who stay with your query until it's sorted. No reading from a script, no being passed around.
Fixed price, fair contracts
No mid-contract rises, no teaser pricing that doubles after twelve months. The price you sign up at is the price you pay until your term ends, so you've fewer reasons to call us upset.
We earn the rating, daily
Every customer can leave a Trustpilot review. We read them all, reply to the difficult ones, and use them to improve. The 4.9 is the result of doing the boring things well.
Live from Trustpilot
Don't take our word for it. Read theirs.
We don't curate the reviews shown here. Trustpilot updates this widget directly from verified customer submissions.
Home and business
The same UK team, whichever you are.
For your home
Full fibre, 4G and 5G home broadband, landline and mobile, all backed by the same UK support and the same fixed, fair pricing. If something goes wrong, one call to a real person usually sorts it.
For your business
Business broadband, leased lines, phone systems and mobile, with a UK account team that understands downtime costs you money. InspireCare247 adds 24/7 cover where your business needs it.
When you can reach us, set out plainly.
Standard support is open Monday to Friday, 9am to 5pm, and Saturday, 9am to 2pm. When you call in those hours, the phone is answered in around 60 seconds by a real person in the UK.
Business customers who need round-the-clock cover can add InspireCare247, our 24/7 support option. We'd rather tell you our real hours than promise a 24/7 line we don't staff.
Common questions
Best broadband for customer service: your questions answered.
Which UK broadband provider has the best customer service?
Inspire Telecom is rated 4.9 out of 5 on Trustpilot from 600+ reviews, one of the highest customer ratings of any UK broadband provider. Support comes from a UK-based team that answers the phone in about 60 seconds, with no offshore call centre and no chatbot gatekeeping. The same team looks after home and business customers.
Which broadband provider is highest rated on Trustpilot in the UK?
Inspire Telecom holds a 4.9 out of 5 Trustpilot rating from 600+ verified reviews. Across the major providers we've compared (as of 31st July 2025), Trustpilot scores ranged from 1.2 to 4.6 out of 5, while Inspire Telecom scored 4.9. Vodafone scored well at 4.6, but most of the largest providers sat far lower. The live rating is published at trustpilot.com/review/inspiretelecom.co.uk.
Is Inspire Telecom's customer service UK-based?
Yes. Inspire Telecom's support team is based in the UK. When you call, a real person in the UK answers, not an offshore call centre and not a chatbot.
How quickly does Inspire Telecom answer the phone?
On average in about 60 seconds, even at peak times. Inspire measures it, because the wait is the part most people remember. This is a phone-answer time, not a promise on how long a fault takes to fix.
What hours is Inspire's UK broadband support open?
Standard support is Monday to Friday 9am to 5pm and Saturday 9am to 2pm. InspireCare247 provides 24/7 cover for customers whose service needs it. When you call during opening hours, a UK-based person answers in about 60 seconds.
Does Inspire Telecom raise prices mid-contract?
No. The price you sign up at is the price you pay until your term ends. Inspire does not apply the annual mid-contract price rises common among the larger providers, so there are fewer reasons to call us upset.
Do home and business broadband customers get the same support?
Yes. The same UK-based team looks after both home and business customers, on the same Monday to Friday 9am to 5pm and Saturday 9am to 2pm hours. Business customers also have access to InspireCare247 for 24/7 cover where their service needs it.1
Start with the easy bit: see if we reach you.
Pop in your postcode and we'll tell you in under a minute whether we supply your address. No sign-up, no pressure, and a real UK human on the end of the phone if you'd rather just ask.
Trustpilot score and review count reflect verified Inspire Telecom reviews as of May 2026. Trustpilot is an independent consumer review platform. We do not pay for placement and we cannot edit individual reviews. The full live rating is visible at trustpilot.com/review/inspiretelecom.co.uk. Average answer time is based on Inspire Telecom call data and may vary at peak times.
1 InspireCare247 is a chargeable product.