Telecom customer service that actually answers
If you've been burned by hold music and offshore call centres, this is the other way of doing it. Real UK-based humans, the phone answered in about 60 seconds, and a 4.9 Trustpilot score that says the rest.
Rated by 600+ verified UK customers on Trustpilot
Ray Bennett
Founder, Inspire Telecom
Our UK support team, at the office
Who you're actually talking to
Real people, in a real UK office.
Inspire Telecom isn't a faceless brand routing your call around the world. We're a UK telecom provider built on a simple idea: if you put real people on the phone and treat customers fairly, the reviews look after themselves.
That's the whole company in one sentence. When you call, you reach our team at the office in the photo, not a script and not a queue measured in hours. It's why home and business customers stay, and why we're rated 4.9 on Trustpilot.
Why this page exists
You shouldn't have to dread phoning your provider.
Most people who come looking for "telecom customer service" have a story. A fault that took a week and four phone calls. A call centre on the other side of the world reading from a script. A price that crept up mid-contract while the service got worse. The big providers can afford it, because the experience doesn't have to sell itself when a TV ad does the selling.
Inspire Telecom was built the other way around. We don't advertise during the football. We don't hide a price rise behind a reward card. We put the money into the support, and the support produces the reviews. That's what 4.9 on Trustpilot from 600+ reviews actually means: not a clever campaign, just the boring things done well.
What the service looks like
Four things that show up in nearly every review.
Answered in about 60 seconds
Real people in the UK pick up the phone, not a chatbot and not an offshore queue. Average answer time of around 60 seconds, even at peak.
A UK team, not a call centre script
You talk to people who can actually help, based in the UK, who stay with your query until it's sorted. No reading from a script, no being passed around.
Fixed price, fair contracts
No mid-contract rises, no teaser pricing that doubles after twelve months. The price you sign up at is the price you pay until your term ends, so you've fewer reasons to call us upset.
We earn the rating, daily
Every customer can leave a Trustpilot review. We read them all, reply to the difficult ones, and use them to improve. The 4.9 is the result of doing the boring things well.
Live from Trustpilot
Don't take our word for it. Read theirs.
We don't curate the reviews shown here. Trustpilot updates this widget directly from verified customer submissions.
Home and business
The same UK team, whichever you are.
For your home
Full fibre, 4G and 5G home broadband, landline and mobile, all backed by the same UK support and the same fixed, fair pricing. If something goes wrong, one call to a real person usually sorts it.
For your business
Business broadband, leased lines, phone systems and mobile, with a UK account team that understands downtime costs you money. InspireCare247 adds 24/7 cover where your business needs it.
When you can reach us, set out plainly.
Standard support is open Monday to Friday, 9am to 5pm, and Saturday, 9am to 2pm. When you call in those hours, the phone is answered in around 60 seconds by a real person in the UK.
Business customers who need round-the-clock cover can add InspireCare247, our 24/7 support option. We'd rather tell you our real hours than promise a 24/7 line we don't staff.
Common questions
The things people ask before they switch.
Is Inspire Telecom's customer service UK-based?
Yes. Our support team is based in the UK. When you call, a real person in the UK answers, not an offshore call centre and not a chatbot.
How quickly is the phone answered?
On average in about 60 seconds, even at peak times. We measure it, because the wait is the part most people remember.
Are telecom customer service rankings trustworthy?
Independent ones are. Inspire Telecom is rated 4.9 out of 5 on Trustpilot from over 600 verified reviews. Trustpilot is an independent platform, we do not pay for placement and we cannot edit individual reviews, so the score reflects what customers actually experienced.
Do home and business customers get the same support?
Both are looked after by our UK team. Business customers also have access to InspireCare247 for 24/7 cover where their service needs it.1
Start with the easy bit: see if we reach you.
Pop in your postcode and we'll tell you in under a minute whether we supply your address. No sign-up, no pressure, and a real UK human on the end of the phone if you'd rather just ask.
Trustpilot score and review count reflect verified Inspire Telecom reviews as of May 2026. Trustpilot is an independent consumer review platform. We do not pay for placement and we cannot edit individual reviews. The full live rating is visible at trustpilot.com/review/inspiretelecom.co.uk. Average answer time is based on Inspire Telecom call data and may vary at peak times.
1 InspireCare247 is a chargeable product.