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For anyone whose provider is dropping the landline

Your provider is switching off the landline. You don't have to lose your home phone.

Some providers have decided not to offer a digital home phone, so customers are being moved to broadband only or pushed elsewhere. Inspire gives you a modern home phone over your broadband, with real UK support, and we'll check your existing number can move with you.

Trustpilot

UK support that typically answers in 60 seconds. Lines open Mon to Fri 9 to 5, Sat 9 to 2.

What's actually happening to your landline

If you've had a letter or a notice saying your home phone is changing, here's the plain version of what it means.

Some providers won't offer a digital home phone

As the old phone network is retired, every home phone moves to working over broadband. Not every provider is offering that. Some have chosen to drop the home phone entirely and move affected customers to a broadband-only package.

The old phone network closes on 31st January 2027

The UK's traditional copper phone network (the PSTN) is being switched off, with the national close date set for 31st January 2027. Older landline packages that rely on it will stop working, so a move is coming whether you plan for it or not.

You get to choose where you go

If your provider is pushing you to a sister brand or to broadband only, that's not your only option. You're free to move to a provider that still gives you a proper home phone, and switching is simpler than it used to be.

Why people move their home phone to Inspire

We're the UK's #1 Internet Provider on Trustpilot, rated excellent by 600+ customers. Here's what that looks like in practice.

A real home phone, over your broadband

Plug your handset into the router and use it the way you always have. It rings, it dials, it works. We'll check whether your existing number can move across with you before you commit.

UK support that picks up

When you call us, a person in the UK answers, typically within 60 seconds. No menus that loop, no being passed around. Support is open Monday to Friday 9 to 5 and Saturday 9 to 2.

Broadband and phone together

Move your broadband at the same time and you have one provider, one bill, and one number to call if anything needs sorting. We handle the connection so you're not chasing two companies.

No mid-contract price hikes

Your price is the price you agreed. We don't build inflation-linked rises into the contract, so the figure you sign up to is the figure you keep paying.

Weighing up where to go

When a provider drops the home phone, you usually have three choices. Here's how they compare.

Your optionsKeep a home phoneMove at one callReal UK supportNo mid-contract price hikes
Move to Inspire
Accept broadband onlyVariesVaries
Go where your provider points youVariesVaries

"Varies" means it depends on the specific provider and tariff you move to. Always check support hours and contract terms before you sign up.

Switching is simpler than it used to be

New industry rules mean you contact one provider, the one you're moving to, and they handle the rest. No need to ring your old provider to cancel.

  1. 1

    Talk to us

    Call our UK team or ask for a callback. Tell us you have a home phone you want to keep, and we'll talk through your options for broadband and phone together.

  2. 2

    We check your number

    We'll check whether your existing home phone number can move across to Inspire. In most cases it can, but we confirm it with you before anything is agreed.

  3. 3

    One call does the switch

    Under the One Touch Switch rules, you only need to contact us, the provider you're moving to. We arrange the changeover so you're not left calling your old provider to cancel.

  4. 4

    Plug in and carry on

    Your router arrives, you plug your handset into it, and your home phone works as before. Your broadband moves at the same time, on a date that suits you.

Prefer to do it online? See our broadband plans and digital home phone.

Questions about keeping your home phone

Sources