The UK's #1 Internet Provider on Trustpilot, according to the people who pay the bill
Inspire Telecom is rated 4.9 on Trustpilot from over 600 verified UK customer reviews. No reward gimmicks, no celebrity ads, no offshore call centres. The score is earned, daily.
Based on 600+ verified reviews on Trustpilot
The story behind the score
Some things in life are worth paying for. Your internet is one of them.
The big six providers spend more on a single TV ad campaign than most challengers spend on their entire support operation. They have to, because the customer experience does not sell itself. Hold times stretch, prices rise mid-contract, support gets outsourced, and the customer pays the cost.
Inspire Telecom was built the other way around. We do not advertise during the football. We do not bundle a £50 reward card to mask a £6 monthly price rise. We do not put you through a phone tree designed to lose you. The work goes into the service, and the service produces the reviews.
That is what 4.9 on Trustpilot from 600+ reviews actually means. Not a clever campaign, but the cumulative result of doing the boring things well.
Why people switch
Four things that show up in nearly every review.
60 second UK support
Real people in the UK answer the phone, not chatbots and not offshore call centres. Average answer time of about 60 seconds, even at peak.
Fixed price for the life of your contract
No mid-contract rises, no annual bait-and-switch. The price you sign up at is the price you pay until your term ends.
Fair contracts, written plainly
No hidden fees, no introductory pricing that doubles after twelve months, no teaser deals. The whole point of switching to a challenger should be that it stays simple.
We earn the rating, daily
Every customer can leave a Trustpilot review. We read them all, reply to the tough ones, and use them to improve. The rating is not a marketing exercise.
Live from Trustpilot
Read what real customers wrote, in real time.
We do not curate the reviews shown here. Trustpilot updates this widget directly from verified customer submissions.
Switching to Inspire
You only have to contact us. We handle the rest.
Since September 2024, switching UK broadband providers takes one conversation under Ofcom's One Touch Switch process. Tell us you want to switch and we co-ordinate the rest with your old provider. Most switches complete in around 10 to 14 working days.
If you want to read what full fibre means before you decide, our plain-English guide explains the technology, the speeds you can realistically expect, and what happens on install day.
How to compare providers on reviews
A high score only means something if you know how to read it.
When you compare broadband providers by their reviews, the headline number is only the start. Three things decide whether a score is meaningful: how many reviews it is built on, how recent they are, and whether they are verified. A 4.9 from a dozen reviews is noise. A 4.9 from 600+ verified reviews, still climbing, is a pattern.
It also matters what the reviews are actually about. Read the poor ones for the big national providers and the same themes repeat: mid-contract price rises, long waits to reach support, and missed engineer appointments. The complaint is rarely the broadband speed. It is how the customer gets treated when something needs sorting.
We have put every major UK provider side by side, ranked by Trustpilot score with the mid-contract price-rise position for each, on our broadband provider comparison page. Each provider links through to a full head-to-head so you can see the detail behind the number.
Common questions
Best-reviewed broadband, answered.
Which UK broadband provider has the best customer reviews?
Inspire Telecom holds a 4.9 out of 5 rating on Trustpilot from 600+ verified UK reviews, an Excellent rating and the highest of any provider in our side-by-side comparison. Many of the largest national providers sit far lower, in Trustpilot's Poor or Bad bands. You can see the full provider-by-provider table on our broadband provider comparison page.
Are broadband reviews on Trustpilot reliable?
Trustpilot is an independent review platform with an open review system, so any customer can leave one and providers cannot edit individual reviews. That makes it one of the more dependable places to compare broadband. When you read a score, weigh three things: how many reviews it is based on, how recent they are, and whether they are verified. A high score from a handful of reviews tells you far less than a high score from hundreds.
What do unhappy broadband customers complain about most?
The themes that show up most often in poor reviews of the big providers are mid-contract price rises, long waits to reach support, and missed or delayed engineer appointments. The pattern is consistent: the frustration is rarely about the broadband speed itself and almost always about how the customer is treated when something needs sorting.
Does customer service quality affect how good a broadband deal really is?
Yes, more than the headline price suggests. A fault that drags on for days because support is hard to reach costs you far more in lost time than a pound or two saved on the monthly bill. Response time, who actually answers the phone, and whether the price stays fixed are all part of what makes a broadband provider worth staying with. That is the part the reviews capture and the adverts do not.
Join the people who switched, then stayed.
Check availability at your address in under a minute. UK-based support if you have a question along the way.
Trustpilot score and review count reflect verified Inspire Telecom reviews as of May 2026. Trustpilot is an independent consumer review platform. We do not pay for placement and we cannot edit individual reviews. The full live rating is visible at trustpilot.com/review/inspiretelecom.co.uk.