Mobile Terms and Conditions

Inspire Telecom Limited ("Inspire", "we", "us") provides mobile telecommunications services using networks operated by O2, Vodafone, EE, Three, and our own network Inspire Mobile, which uses the Three UK network and masts.

• Your SIM card will be activated by Inspire Telecom on your agreed live date.
• Billing is processed one month in advance and includes charges for any additional services you have with us.
• Charges for international usage, roaming, and exceeding allowances are billed separately and in accordance with our pricing structure, available upon request.

• Contracts start with a fixed term (e.g., 12 or 24 months), after which they will automatically revert to a rolling monthly agreement.
• Details of your contract will be provided in your paperwork and discussed during the verbal agreement.

Our services are intended for reasonable personal or business use. Excessive use, including but not limited to automated systems, spamming, or fraudulent resale of services, is prohibited. Our roaming services are intended for periodic travel and must follow reasonable consumer travel patterns. If you exceed fair usage limits or use the service primarily outside the UK for prolonged periods (for example, 63 or more days in any four-month period), additional charges may apply. Inspire reserves the right to suspend services in such cases, with prior notice.

Charges for international usage, roaming, or exceeding allowances are applied in line with our pricing structure. Pricing details can be obtained by contacting our support team.

We provide our services using the networks listed above. From time to time, call charges may be billed in arrears, and we reserve the right to issue backdated bills in such cases.

• Non-payment: services may be suspended after 7 days of non-payment. If payment is not received within 14 days of suspension, a cessation warning will be issued. Services may be ceased 28 days after the initial suspension.
• Fraudulent activity or misuse: Inspire may suspend or terminate services immediately if fraudulent activity or misuse is suspected.

You may cancel your contract within your 14-day cooling-off period. Termination fees do not apply during this period.

If you request activation during the cooling-off period and then cancel, charges will apply in line with our termination fees. The fee is calculated as your monthly bill multiplied by the remaining months in your contract.

After the end of your cooling-off period, or from your activation date (whichever is sooner), termination fees will apply.

Inspire is committed to resolving any issues. You can find details of our complaints handling process at /complaint-handling-and-dispute-resolution.

If we suspect fraud or misuse of our services, we will conduct an investigation in collaboration with the network provider. If the network's investigation determines that the calls or activity originated from the user's handset, Inspire Telecom will not be held liable, and all associated charges must be paid in full by the user. If the investigation confirms fraudulent use that is attributable to the network, Inspire Telecom may process a credit to remedy the situation.

As we provide SIM-only services, Inspire Telecom cannot offer warranties for the device you use with our SIM card. Any damage caused to the handset due to improper use, neglect, or faults in the device is not the responsibility of Inspire Telecom. Users are solely responsible for ensuring their device is compatible and in good working condition when using our services.

Inspire Telecom is not responsible for the performance, charges, or content of third-party services or applications accessed through your device while using our SIM cards.

If you use our service for internet-based calling, emergency services may not automatically receive your location information. We recommend using your standard mobile or landline phone for emergency calls.

Inspire Telecom handles your personal information in accordance with our Privacy Policy. By using our services, you agree to the collection, storage, and use of your information as outlined in the Privacy Policy.

Inspire Telecom is not liable for service interruptions, delays, or disruptions caused by our network providers (O2, Vodafone, EE, Three, or Inspire Mobile) or by factors beyond our control, including adverse weather, natural disasters, or government actions. While we will make every effort to minimise disruptions, no refunds or credits will be issued for temporary outages unless otherwise specified in these terms.

Inspire Telecom reserves the right to update these terms and conditions. We will notify customers of significant changes through email or other communication channels at least 30 days before the changes take effect.