Welcome to Inspire Telecom. By using our services, you agree to these Terms and Conditions. If you do not agree, you should not use our services.
Inspire Telecom Limited (“Inspire”, “we”, “us”) provides mobile telecommunications services using networks operated by O2, Vodafone, EE, Three, and our own network Inspire Mobile that uses the Three UK network and masts.
Our services are intended for reasonable personal or business use. Excessive use, including but not limited to automated systems, spamming, or fraudulent resale of services, is prohibited. Our roaming services are intended for periodic travel and must follow reasonable consumer travel patterns. If you exceed fair usage limits or use the service primarily outside the UK for prolonged periods (e.g., 63 or more days in any four-month period), additional charges may apply. Inspire reserves the right to suspend services in such cases, with prior notice.
Charges for international usage, roaming, or exceeding allowances are applied in line with our pricing structure. Pricing details can be obtained by contacting our support team.
We provide our services using the networks listed above. From time to time, call charges may be billed in arrears, and we reserve the right to issue backdated bills in such cases.
Inspire is committed to resolving any issues. You can find details of our complaints handling process at: https://www.inspiretelecom.co.uk/complaint-handling-dispute-resolution.
If we suspect fraud or misuse of our services, we will conduct an investigation in collaboration with the network provider. If the network's investigation determines that the calls or activity originated from the user's handset, Inspire Telecom will not be held liable, and all associated charges must be paid in full by the user. However, if the investigation confirms fraudulent use that is attributable to the network, Inspire Telecom may process a credit to remedy the situation.
As we provide SIM-only services, Inspire Telecom cannot offer warranties for the device you use with our SIM card. Any damage caused to the handset due to improper use, neglect, or faults in the device is not the responsibility of Inspire Telecom. Users are solely responsible for ensuring their device is compatible and in good working condition when using our services.
Inspire Telecom is not responsible for the performance, charges, or content of third-party services or applications accessed through your device while using our SIM cards.
If you use our service for internet-based calling, emergency services may not automatically receive your location information. We recommend using your standard mobile or landline phone for emergency calls.
Inspire Telecom handles your personal information in accordance with our Privacy Policy, which can be accessed at here. By using our services, you agree to the collection, storage, and use of your information as outlined in the Privacy Policy.
Inspire Telecom is not liable for service interruptions, delays, or disruptions caused by our network providers (O2, Vodafone, EE, Three, or Inspire Mobile) or by factors beyond our control, including adverse weather, natural disasters, or government actions. While we will make every effort to minimise disruptions, no refunds or credits will be issued for temporary outages unless otherwise specified in these terms.
Inspire Telecom reserves the right to update these terms and conditions. We will notify customers of significant changes through email or other communication channels at least 30 days before the changes take effect.