Big on customer service, without the corporate bullsh*t.

The role

You'll spend most of your time helping customers with their broadband, phone, mobile and account questions. The work is a mix of conversations and practical follow-through, so it would suit someone who likes speaking with people, explaining things clearly and seeing problems through.

• Speak with customers by phone, email and live chat.
• Help with bills, accounts, service questions and straightforward technical issues.
• Keep customers updated when something cannot be finished in one go.
• Keep accurate notes and work with colleagues when a second pair of eyes is needed.

Skills required

You don't need previous telecoms experience. Full training will be provided. We're looking for someone who has the core skills and attitude needed to deliver a great customer experience.

• You must be able to commute daily to our Rochester office.
• Strong verbal and written communication skills.
• Confidence speaking with customers over the telephone.
• A friendly, patient and professional manner.
• Good listening and questioning skills.
• The ability to understand a problem and work towards a solution.
• Strong attention to detail and accuracy.
• Good general computer and administrative skills.
• The ability to manage several tasks and priorities.
• Confidence working independently once trained.
• Reliability and good timekeeping.
• The ability to remain calm and professional in difficult conversations.
• A willingness to learn new systems, products and processes.
• A strong sense of responsibility. If you say you're going to do something, you do it.
• The ability to work well with colleagues.

Previous customer service experience is preferred. Telecoms experience is helpful, but not essential.

What working at Inspire is like

Every person here has an impact. We want people who are comfortable taking responsibility, asking questions, suggesting improvements and helping each other when things get busy.

You'll be joining a company that genuinely cares about customer experience, and where good ideas get heard.

Working hours

Monday to Friday, 8:30am to 5:00pm. Saturday, 9:00am to 2:00pm, on a rota of about two Saturdays per month. Bank holidays are also covered on a rota.

This is an office-based role in Rochester, Kent (ME2 4HU). You must be able to commute there daily. Free parking is available on site.

Why Inspire Telecom?

You'll be joining a friendly, growing business where customer experience is taken seriously.

We're proud to have been recognised as a 2026 Kent Business Awards Customer Service finalist, and to be rated Excellent on Trustpilot at 4.9 out of 5. We're even prouder of the feedback we receive from customers about our team's patience, friendliness, responsiveness and willingness to help.

If that sounds like the type of customer service you want to deliver, we'd love to hear from you.

Company benefits

• Competitive salary with opportunities to progress as the business grows
• Career progression into senior, specialist and management roles
• Ongoing training in customer service, telecoms, compliance and leadership
• A supportive team rather than a large contact centre
• Direct access to senior leadership
• Recognition for great performance and contribution
• Varied work across the customer journey
• Workplace pension
• Free onsite parking
• Work for a company recognised for its customer service, and a 2026 Kent Business Awards Customer Service finalist